Express Laundry

Getwash Express Laundry: 24-Hour and 8-Hour Prices, Order Cut-Off Times, Process, and a Complete Guide

By the Getwash Laundry Team  |  Updated 15 October 2026  |  Reading time ±26 minutes
 

QUICK ANSWER Getwash Express Laundry comes in two speeds: 24-Hour Kiloan at Rp25,000 (accepted until 1:00 PM) and 8-Hour Kiloan at Rp35,000 (accepted until 3:00 PM), charged per kilogram. Your laundry is washed separately from other customers', dried, ironed, and returned in under 24 hours. You can order via the website, WhatsApp, or social media. Pickup and delivery has been charged by zone since 20 June 2026: Rp8,000, Rp15,000, or Rp22,000 per trip, measured from the nearest outlet.

Some days turn laundry from a chore into an emergency. A shirt for tomorrow morning's presentation, a school uniform discovered dirty the night before, clothes for an afternoon flight, or guest towels that were never washed even though visitors arrive tonight. On days like these, you don't just need clean. You need clean on time.
 

This guide explains Getwash Express Laundry from start to finish: the prices and how Regular, Express, and Sat Set differ; the order cut-off times that decide whether your laundry is ready today or tomorrow; the process that still runs even when time is short; which items can be expressed; and how to keep the cost down. If you are searching for a nearest laundry or laundry near me you can rely on in a hurry, the sections below are written to answer exactly that.
 

Table of Contents

1. What Express Laundry Is and Who Needs It

2. Getwash Express Laundry Prices 2026

3. Order Cut-Off Times and Estimated Completion

4. The Express Process: How to Order and the 11 Stages of Work

5. Items You Can Express and How to Prepare Them

6. Customer Experience, Service Areas, and How to Order

7. FAQ: Questions About Express Laundry
 

What Express Laundry Is and Who Needs It
 

Express laundry is a washing service with a shortened turnaround, where your order is moved ahead of regular laundry in the queue. At Getwash it follows the same workflow as every other service: items are inspected, washed separately from other customers' laundry, dried, ironed, and packed. What differs is queue priority and speed of completion.
 

Getwash uses premium detergent, industrial-standard dryers, and modern energy-efficient machines. Customer laundry is washed separately, and order status can be followed from your phone on the tracking page.
 

Regular, Express, and Sat Set: three speeds
 

For kiloan laundry, Getwash offers three speed levels. The difference matters because it affects price, turnaround, and the order cut-off.
 

• Regular: roughly 4 working days. The most economical choice for routine laundry.
• Express: roughly 1 working day. Suited to when you need clothes tomorrow.
• Sat Set: roughly 8 hours. For genuinely urgent situations, provided the order arrives before the cut-off.
   

On the Express Laundry page the options are named slightly differently: 24-Hour Kiloan and 8-Hour Kiloan. In practice they correspond to Express and Sat Set above, and we explain how they relate in the pricing section.
 

Who benefits most?
 

• Busy professionals, whose shirts must be ready for a meeting or business trip.
• Travellers, who need clean clothes before a flight.
• Parents, facing a suddenly dirty school uniform or baby items needed quickly.
• Students and apartment residents, without access to a washing machine.
• Emergencies, such as spills, rain, or unexpected guests.
• Small business owners, who need uniforms or linen back quickly.
   

When not to choose express
 

Express is not the answer to everything. If your clothes are not urgent, Regular is cheaper and gives the process more breathing room. Garments that need special methods, such as suits, kebaya, and delicate fabrics, are safer through dry cleaning or wet cleaning according to their label, and not every item type has an express option. We list them in the items section.
 

The quote above from our FAQ makes one thing clear: speed is a target we work towards, but volume and type of laundry still affect the result. For very tight deadlines, confirm with Customer Service first.

Getwash Express Laundry Prices
 

Getwash express prices can be read from two sources that explain each other: the Express Laundry service page and the Laundry Kiloan page. Here is the summary.
 

Three speeds, two kinds of service
 

Kiloan laundry prices per kilogram by speed 

 

• Wash & Folding (washed, dried, folded): Regular Rp12,000/kg, Express Rp18,000/kg, Sat Set Rp30,000/kg.
• Wash & Iron (plus ironing): Regular Rp15,000/kg, Express Rp25,000/kg, Sat Set Rp35,000/kg.
   

The minimum order for kiloan laundry is 3 kg. The prices above are per kilogram, excluding pickup and delivery fees.
 

The price list on the Express Laundry page
 

Two options on the Express Laundry page

 

• Express Laundry, 24-Hour Kiloan: Rp25,000. 24-hour estimate, accepted until 1:00 PM.
• Express Laundry, 8-Hour Kiloan: Rp35,000. Accepted until 3:00 PM.
   

One detail is easy to miss: Rp25,000 and Rp35,000 are exactly the Wash & Iron rates at the Express and Sat Set levels on the kiloan page. So the 24-Hour and 8-Hour options can be read as a faster wash-and-iron service. If you only need washing and folding, ask Customer Service for the Wash & Folding rate, which is lower (Rp18,000 for Express and Rp30,000 for Sat Set).
 

What does speed actually cost?
 

An express price is the regular price plus a priority fee. Let's calculate the gap so the decision is clearer.
 

Extra cost of express compared with regular
 

• Wash & Folding: Express +Rp6,000/kg (50%), Sat Set +Rp18,000/kg (150%) versus Regular.
• Wash & Iron: Express +Rp10,000/kg (about 67%), Sat Set +Rp20,000/kg (about 133%) versus Regular.
• From Express to Sat Set: Wash & Folding rises Rp12,000/kg (about 67%), while Wash & Iron rises only Rp10,000/kg (40%).
   

Insight: Sat Set on Wash & Iron is the cheapest jump
 

From the numbers above, one pattern stands out. On Wash & Iron, going from Express to Sat Set adds only Rp10,000/kg, even though the estimate falls from about 1 working day to about 8 hours. In other words, once you've decided to pay for express, the extra to go faster is relatively small. On Wash & Folding the gap is Rp12,000/kg, a more noticeable leap. So if your laundry needs ironing and is truly urgent, Sat Set is often the sensible choice.
 

Insight: what's expensive isn't the weight, it's the speed
 

Because prices are per kilogram, the cost of speed grows with the weight. On a 5 kg Wash & Iron order, the gap between Regular and Sat Set isn't Rp20,000 but Rp100,000. So separate what is truly urgent from ordinary laundry: send the clothes you need tomorrow as Express or Sat Set, and the rest as Regular.
 

Real calculations: three sample orders
 

Work shirts for tomorrow morning (3 kg Wash & Iron, Express)

3 kg × Rp25,000 = Rp75,000. For comparison, Regular for the same weight is Rp45,000, so the cost of speed is Rp30,000.
 

Travel clothes before departure (5 kg Wash & Iron, Sat Set)

5 kg × Rp35,000 = Rp175,000. Regular for the same weight is Rp75,000, a gap of Rp100,000. This laundry is worth it only if the flight truly cannot be moved.
 

Mixed family laundry (6 kg: 2 kg urgent, 4 kg ordinary)

(2 kg Wash & Iron Sat Set × Rp35,000) + (4 kg Wash & Iron Regular × Rp15,000) = Rp70,000 + Rp60,000 = Rp130,000. If all 6 kg went as Sat Set, it would cost Rp210,000. Splitting the order saves Rp80,000 (about 38%) without compromising the urgent clothes.
 

Is express pickup and delivery free or paid?
 

The Express Laundry page mentions pickup and delivery with no minimum order. Please note that since 20 June 2026, Getwash pickup and delivery has been charged by zone, per trip from the nearest outlet: Zone 1 (0–3 km) Rp8,000, Zone 2 (3–7 km) Rp15,000, and Zone 3 (over 7 km) Rp22,000. A complete order (pickup and return) means two trips: Rp16,000, Rp30,000, or Rp44,000. If you drop off and collect at the outlet yourself, there is no zone fee. We explain the reasons for the adjustment in Getwash Pickup and Delivery Price Update. Customer Service will confirm the fee for your address before pickup.
 

Because the fee is fixed, its weight is heavier on small orders. For 3 kg Wash & Folding Express (Rp54,000), a Zone 2 round trip (Rp30,000) is about 36% of the Rp84,000 total. For 5 kg Wash & Iron Sat Set (Rp175,000), the same fee is only about 15% of the Rp205,000 total. If you use express often, bundling several items into one trip reduces that share.
 

What's included in the price?
 

• Washing separately from other customers' laundry with premium detergent.
• Drying in industrial-standard machines.
• Ironing (on Wash & Iron) and neat folding.
• Order tracking from your phone.
• Packaging and delivery to your address.
   

Pickup and delivery fees, extra stain treatment, and special care are charged separately.
 

On price comparison: we could not find a public express price list from competitors that could be compared fairly, so no competitor figures appear here. Our advice is to compare scope: is it washed separately, is there a clear cut-off time, and can the status be tracked?
 

How to choose a speed: five quick questions
 

Rather than jumping to the fastest option, answer these five questions. The result usually points to the best fit and the most economical choice.
 

1. When will these clothes actually be worn? If three days from now, Regular is enough. Tomorrow morning, Express. Tonight, Sat Set.
2. Is everything urgent? Often only two or three pieces are needed right away. Separate them from the rest.
3. Does it need ironing? T-shirts, underwear, and towels are usually fine folded. Shirts, blouses, and uniforms are better ironed.
4. What time are you ordering? A morning order leaves far more room than an afternoon one.
5. How bad is the risk of being late? For a flight or a job interview, Sat Set is cheap insurance compared with the risk.
    

Common mistakes with express costs
 

• Sending all laundry as express. The fastest way to inflate the bill. Split the order.
• Forgetting the pickup fee. On small orders it can be a third of the total.
• Ordering Sat Set too late in the day. Past the cut-off you pay the high rate but still get it tomorrow.
• Not stating your deadline. Without it, the team doesn't know your order needs priority.
• Assuming every item has an express option. Non-kiloan items are confirmed case by case.
   

By avoiding those five mistakes, an express price that looks expensive often shrinks into a fair difference for the peace of mind you get.
 

Express for families, offices, and small businesses
 

Households with school-age children tend to use express seasonally: the start of the school year, sports days, or when a uniform is suddenly stained. For them, an efficient pattern is to keep a spare set in the wardrobe and use Regular for routine laundry, then use express only when the spare set is also in use.
 

Office workers have a different pattern: shirts for Monday. Order on Sunday morning as Express, or on Friday afternoon as Regular if you can. Small business owners, such as cafés, salons, or studios, often need linen and uniforms back before opening. For regular volumes like that, B2B laundry is a better fit because its schedule is designed to repeat rather than being ad hoc.
 

Terms that often cause confusion
 

• Per kilogram: the rate is based on the weight of the laundry when weighed at the outlet, not the number of pieces.
• Wash & Folding: washed, dried, and folded without ironing.
• Wash & Iron: washed, dried, ironed, and folded or hung.
• Acceptance cut-off: the last time laundry can be accepted to match the chosen speed's estimate.
• Sat Set: the name of the fastest kiloan tier, about 8 hours.
• Delivery zone: the distance band from the nearest outlet that sets the fee per trip.
• Spotting: localised stain-removal technique before washing.
   

Understanding these terms helps you compare offers correctly, at Getwash or elsewhere. Two offers with similar numbers can differ in scope: one includes ironing, one doesn't; one charges per kilogram, one per piece.
 

As a simple exercise, imagine comparing two offers. The first is Rp25,000 per kilogram including ironing, with a 1:00 PM cut-off. The second is Rp20,000 per kilogram without ironing, with an unclear cut-off. That Rp5,000 gap can vanish instantly if you have to iron for two hours yourself, or if the laundry actually returns the day after tomorrow. So an offer's value always needs to be judged on scope and certainty of timing, not just the number on the flyer.
 

Order Cut-Off Times and Estimated Completion
 

The question we receive most about express is not about price but: "if I order now, when will it be ready?" The answer is decided by the time of your order.
 

Order cut-off times and what to expect 
 

Two cut-off numbers, one safe rule
 

The Express Laundry page lists acceptance until 1:00 PM for 24-Hour Kiloan and 3:00 PM for 8-Hour Kiloan. Meanwhile, the guidance on the Laundry Kiloan page advises ordering Sat Set before 1:00 PM for same-day completion, with orders after 1:00 PM finished the next day.
 

These two numbers need not contradict each other. The 3:00 PM figure is the last time of acceptance, while 1:00 PM is the safe time for same-day return. Our suggested rule: send before 1:00 PM if you need it tonight, and confirm with Customer Service if you are between 1:00 and 3:00 PM.
 

Realistic schedule examples

• Order Monday 9:00 AM (Sat Set): a strong chance of return that afternoon or evening. One of our customers in Serpong ordered at 9:00 AM and received the laundry around 5:00 PM.
• Order Monday 12:30 PM (Sat Set): still under the safe cut-off. Laundry may finish in the evening, though delivery depends on opening hours.
• Order Monday 2:00 PM (Sat Set): between the two cut-offs. Confirm first, as it may be ready tomorrow morning.
• Order Monday 11:00 AM (Express/24-Hour): estimated return Tuesday, about 24 hours later, within operating hours.
• Order Friday afternoon (Express): because Express is counted in working days, laundry may return on the next working day. Confirm if you need it on Saturday.
   

The 8-hour estimate starts when your laundry is received at the outlet, not when you send the message. Since outlets operate 9:00 AM–8:00 PM on weekdays and 9:00 AM–5:00 PM on weekends, an earlier order almost always gives a more accurate result.
 

Why a cut-off exists
 

A cut-off is often seen as a one-sided limit, but it is how a promise is kept. Laundry needs a minimum time to be washed, dried, ironed, and packed, not counting the courier's journey. If an order is accepted too late, the remaining time that day isn't enough, and forcing it means sacrificing quality or promising something we can't deliver. So we'd rather be honest from the start: an afternoon order finished well tomorrow, rather than rushed tonight with a poor result.
 

For customers, understanding this logic is useful. If your deadline is in the afternoon, move your order to the morning. If your deadline is tomorrow morning, order today before noon to leave a buffer. And if your schedule is very tight, talk to Customer Service first, because they can see the queue at that moment and give the most realistic estimate.
 

What about weekends?
 

The English page states that same-day service is available every day, including weekends. Given that outlets close earlier on weekends (5:00 PM), for Sat Set 8-hour on a weekend order as soon as possible after opening. Orders arriving in the afternoon are more likely to be returned the next day.
 

Tips to avoid being late
 

1. Contact us earlier. The earlier the order, the better the chance of finishing today.
2. Choose Wash & Folding if you don't need ironing. Without ironing the process is shorter and the price lower.
3. Send just enough. Separating urgent from ordinary laundry speeds up the process and lowers the cost.
4. State your deadline. The team can arrange the queue if they know what time you need it.
5. Follow the tracking page. You can see the status without having to contact us.
    

The Express Process: How to Order and the 11 Stages of Work
 

How to order: four steps
 

Four steps to order express laundry 
 

1. Contact Getwash via the booking form, WhatsApp, or social media (Instagram and TikTok).
2. Schedule pickup at the time and place of your choice, or drop off directly at an outlet.
3. Your laundry is processed by the team according to the Express or Sat Set option.
4. Your laundry is delivered back to your address, or you collect it at the outlet.
    

When ordering, mention three things: the approximate weight or amount, the speed you want, and what time you need it. These three details are enough for Customer Service to give you certainty.
 

What still happens when time is short
 

Speed does not mean skipping steps. Getwash express laundry still goes through the same workflow, which we call the 11 care stages: courier collection, inspection, documentation, spotting (stain removal), washing, drying, pressing, hand finishing, detailing, packaging, and delivery. In express, what is accelerated is the queue and scheduling, not the inspection.
 

Pocket checking is a small example of that discipline. Items left behind are kept and returned at delivery, though we still recommend checking your own pockets before handing over clothes.

Why detergent and separation matter
 

Customer laundry is washed separately from other people's. On a fast service, where processing times sit close together, this separation prevents mixing and helps protect the colour and scent of clothes. The detergent used is described as safe for fabrics from cotton to silk, and stain handling uses professional spotting agents: Getwash is an official distributor of SEITZ spotting agents from Germany and A.L. Wilson from the United States, so fresh stains can be handled faster and more precisely.
 

For specific stains, ink stain removal, rust stain removal, and colour bleed removal can be added to your order. Remember that stain removal adds processing time, so if you are chasing a deadline, say so early.
 

Myths about express laundry
 

Myth 1: express means a careless wash

No. Speed is achieved by prioritising the queue and scheduling work more tightly, not by cutting inspection or washing. Inspection, separation, and packaging are still carried out.
 

Myth 2: express always means ready today

Not always. Express means about one working day. What finishes the same day is Sat Set, provided the order arrives before the cut-off and the queue allows. So confirm your deadline every time.
 

Myth 3: every item can be expressed at the kiloan price

No. The kiloan price applies to clothing. Shoes, bags, bedcovers, and specialty items have their own per-item rates, and their express options are confirmed per order.
 

Myth 4: express is always far more expensive

It depends on how you use it. If only the urgent clothes go as express, the cost gap is small. What makes it expensive is sending everything at once.
 

What you can do on your side
 

Many delays are not caused by the process at the outlet but by missing information at the start. Three simple habits speed everything up: photograph the laundry before sending for documentation, send a complete message (address, approximate weight, deadline), and make sure someone can receive the laundry at delivery. A failed delivery because no one is home is the easiest delay to avoid.
 

An express day from the customer's side
 

• 8:30 AM You send a WhatsApp message with your address, about 4 kg of shirts, Wash & Iron Sat Set, and a deadline of 8:00 PM.
• 9:00 AM Customer Service confirms, arranges the pickup, and tells you the delivery fee for your zone.
• 10:00 AM The courier collects. The laundry is logged and inspected.
• 11:00 AM–4:00 PM The laundry is washed, dried, ironed, and packed.
• Afternoon The laundry is delivered. You can follow its status on the tracking page.
   

This example is only an outline of the flow, not a guarantee of timing for every order. The actual hours depend on the queue and distance. But the sequence reflects how a morning order can finish the same day.
 

Items You Can Express and How to Prepare Them

 

Items with an express option
 

Items with an express option
 

• Kiloan clothing: the main choice, with Express and Sat Set on kiloan laundry.
• Shoes: shoe cleaning is available with a fast option.
• Bags: bag cleaning with an express option for everyday bags.
• Uniforms and suits: for office and event needs, including through dry cleaning.
• Blankets and bedcovers: bedcover cleaning and pillow care are available as express on request.
• Baby items: baby kiloan laundry offers 1-day express.
• Suitcases, helmets, toys, and strollers: have an express option for urgent needs.
• Mountain gear: express is available for an additional fee.
   

What about dry cleaning?
 

The English page mentions that a same-day dry cleaning option can be chosen when ordering. For suits, shirts, and formal wear that you need quickly, dry cleaning is available, with a normal time of 5–7 working days, so the express option for dry cleaning should be confirmed for each order.
 

Preparing your laundry for a fast, safe process
 

• Check pockets. Remove money, cards, and small items.
• Separate colours that may bleed. New, deeply coloured fabric should not be mixed with light fabric.
• Read the care label. Labels with a dry-clean symbol or a no-water warning are not suited to ordinary kiloan laundry.
• Mention stains. Where and when they happened helps the team choose the treatment.
• Separate the urgent. Send clothes for tomorrow as one dedicated order.
• Flag sensitive fabrics. Silk, wool, and embroidered materials need gentle handling.
   

What express does not promise
 

Express speeds up completion, but it does not change the limits of what can be handled. Old stains that have set, fabric that has become fragile, and colour bleed that has already spread still have limits on results. For our additional stain removal services, fresh stains generally have about a 70–90% chance of coming out, while old stains about 25–60%, depending on stain type and fabric. The sooner a stain is treated, the better the odds. If you know there's a stain, don't wait: send it as express.
 

Looking after laundry when it comes back
 

Laundry that has been expressed should be hung or stored right away rather than stacked in a closed bag for long. Ironed shirts stay crisp best when hung straight away. Clothes you are taking on a trip should be roll-folded to avoid creasing in a suitcase. If any part is not to your satisfaction, tell Customer Service as soon as possible so it can be reviewed.
 

How express differs from washing at home
 

A home washing machine can finish a cycle in one to two hours, but drying and ironing often take longest, especially in the rain. With express, the most time-consuming parts are done with industrial-standard dryers and professional ironing. For many people, what they are buying with express is not a washing machine but time they can spend on something else.
 

Compare also the hidden cost of washing at home: electricity, water, detergent, softener, and ironing time. There is no single figure that fits every household, but if you put a value on an hour of your time, the Rp10,000 per kilogram gap for Sat Set on Wash & Iron often feels reasonable.
 

Customer Experience, Service Areas, and How to Order
 

What customers say
 

A few experiences from Getwash customers who used express, as listed on our service page, describe the same situation from different angles:
 

• Fara (Bintaro) praised same-day washing, ordering via WhatsApp, pickup and delivery, and clothes that came back clean and fragrant.
• Kevin (Serpong) ordered at 9:00 AM and received his laundry around 5:00 PM, then recommended the service.
• Maria (South Jakarta) used express to get clothes clean before a tight flight.
• Daniel (Bintaro) mentioned the speed and the scent of the clothes after washing.
   

The pattern in these stories matches what we see every day: customers choose express not because they enjoy paying more, but because they have a deadline that cannot move. And almost always, the key to success is an earlier order time and a clearly stated deadline.
 

Express through the year: when it's busiest

Demand for express rises at certain moments: the start of the school year, before Eid and long holidays, the rainy season, and at month-end when many people travel for work. In these periods the queue is heavier, so ordering earlier and stating your deadline matter more than usual. If you know your schedule well ahead, using Regular with a well-timed pickup is almost always cheaper.
 

Checklist before you press order

• I have separated urgent clothes from ordinary ones.
• I have checked pockets and removed accessories.
• I know what time I need these clothes.
• I am ordering before 1:00 PM if I need them today.
• The address and phone number I gave are correct.
• Someone can receive the laundry at delivery.
• I have saved the order number for tracking.
   

If the result is not what you expected
 

No service is perfect every time. If part of your laundry is not clean enough, is later than promised, or has a problem, contact Customer Service as soon as possible and include your order number and a photo. The sooner you tell us, the easier it is for the team to trace the cause and put it right. You can ask about our complaint and claim terms when you order.
 

Connecting express with other Getwash services
 

Express is often the entry point. After trying it, many customers go on to other services: kiloan laundry for the weekly routine, dry cleaning for formal clothes, shoe cleaning for a footwear collection, and Maison de Bag for luxury bags. All can be ordered and tracked in the same way, so you don't have to learn a new system each time.
 

Trusted by businesses and partners
 

Beyond household customers, Getwash serves business clients through B2B laundry for hotels, clinics, restaurants, and fitness centres. Getwash has also partnered with Hariom's Tailor, a bespoke tailor in Pasar Baru, Jakarta, since December 2023. The habit of handling valuable items with procedure, documentation, and tracking is what we apply to express as well.
 

Service areas and outlets
 

Getwash has 18 outlets in South Tangerang, Tangerang City, and West Jakarta. The Express Laundry page mentions coverage in Bintaro, Ciputat, Ciledug, Serpong, Karawaci, Pamulang, and Veteran. Customers in other areas can contact Customer Service to confirm coverage. If you're looking for a nearest laundry or laundry near me in a hurry, a nearby outlet and the pickup and delivery service make it easy to start without delay.
 

Address, opening hours, and contact
 

Jl. Ceger Raya No.42, Jurang Mangu Barat, Kec. Pd. Aren, Kota Tangerang Selatan, Banten 15222

Opening hours: Monday–Friday 9:00 AM–8:00 PM WIB, Saturday–Sunday 9:00 AM–5:00 PM WIB.
 

Order now and follow us

• Laundry reservation: getwashlaundry.id/id/pesan
• WhatsApp: 0812-6610-0500
• Instagram: @getwashlaundry
• TikTok: @getwashlaundry.id
• Facebook: getwashlaundry.id
• Threads: @getwashlaundry
   

Facing a tight deadline? Contact us on WhatsApp and tell us what time you need it. You Leave it, We Clean it!
 

FAQ: Questions About Express Laundry
 

What is express laundry?

Express laundry is a washing service with a shortened turnaround and priority in the queue. Getwash offers 24-Hour Kiloan and 8-Hour Kiloan, with a workflow that still includes inspection, separate washing, drying, ironing, and packaging.
 

How much does express laundry cost at Getwash?

The Express Laundry page lists 24-Hour Kiloan at Rp25,000 and 8-Hour Kiloan at Rp35,000 per kilogram. Those figures match the Wash & Iron rates at Express and Sat Set level. For Wash & Folding, Express is Rp18,000/kg and Sat Set Rp30,000/kg. Minimum 3 kg.
 

What is the difference between Regular, Express, and Sat Set?

Regular takes about 4 working days, Express about 1 working day, and Sat Set about 8 hours. The faster the speed, the higher the rate per kilogram.
 

How long does express laundry take?

Express takes about 1 working day (24 hours) and Sat Set about 8 hours. Times can vary depending on volume and type of laundry, and can sometimes be faster.
 

What is the last time to order express?

The service page lists acceptance until 1:00 PM for 24-Hour Kiloan and 3:00 PM for 8-Hour Kiloan. To be safe for same-day completion, order Sat Set before 1:00 PM and confirm with Customer Service if you order later.
 

Can express laundry be ready the same day?

Yes, especially if the order arrives in the morning before 1:00 PM, subject to terms and conditions. One of our customers ordered at 9:00 AM and received the laundry around 5:00 PM.
 

Is express laundry available on weekends?

Yes, the service is available on weekends within opening hours of 9:00 AM–5:00 PM. Because outlets close earlier, order as early as possible for Sat Set so it can be completed.
 

Is pickup and delivery free for express laundry?

No. Since 20 June 2026, pickup and delivery is charged by zone: Rp8,000 (0–3 km), Rp15,000 (3–7 km), and Rp22,000 (over 7 km) per trip from the nearest outlet. A complete order means two trips. Dropping off and collecting at an outlet carries no zone fee. Customer Service will confirm the fee for your address.
 

Is there a minimum order?

Kiloan laundry has a 3 kg minimum. The Express Laundry page mentions pickup with no minimum order; please confirm the latest terms with Customer Service when ordering.
 

Is express laundry mixed with other customers' laundry?

No. Laundry is washed separately from other customers' laundry.
 

Is clothing ironed in express laundry?

On Wash & Iron, yes. If you only need washing and folding, choose Wash & Folding, which is more economical.
 

Can shoes, bags, and bedcovers be expressed?

Yes, shoes, bags, uniforms and suits, blankets, bedcovers, pillows, and baby items have express options. Prices and estimates for non-kiloan items are confirmed per order.
 

Can dry cleaning be expressed?

The English page mentions same-day dry cleaning can be chosen when ordering. Because the normal dry cleaning time is 5–7 working days, ask Customer Service about availability and cost.
 

Can baby clothes be expressed?

Yes. Baby kiloan laundry has a 1-day express service, with a regular estimate of 4–5 working days.
 

What if something is left in a pocket?

Our team checks all pockets before washing. Items found are stored safely and returned at delivery.
 

Can express remove stubborn stains?

In many cases fresh stains can be treated, but not every stain will come out, especially old ones. Fresh stains generally have about a 70–90% chance with our additional stain removal services, old stains about 25–60%.
 

How do I pay?

Payment can be made in cash, bank transfer, e-wallet (GoPay, OVO, DANA, LinkAja), or credit and debit card, via the tracking page or at pickup and delivery.
 

How do I track an express order?

Open getwashlaundry.id/id/lacak and enter your order number to see the status at any time.
 

Is express priced differently for small loads?

Prices are per kilogram with a 3 kg minimum for kiloan laundry. For small loads, the pickup fee becomes a bigger share of the bill, so combining laundry into one order is more economical.
 

Can I change from Regular to Express after pickup?

Contact Customer Service as soon as possible and quote your order number. A change depends on the stage of work and the cut-off at that moment.
 

What happens if my order misses the cut-off?

Orders arriving after the cut-off are generally processed and completed the next day. Confirm first if you order between 1:00 and 3:00 PM.
 

Can I order express through WhatsApp?

Yes. Contact 0812-6610-0500 or use the booking form at getwashlaundry.id/id/pesan.
 

Is there express service for companies or hotels?

Business clients can use B2B laundry with a regular schedule. For urgent needs, contact Customer Service so the schedule can be arranged.
 

Where is the nearest Getwash express laundry outlet?

Getwash has 18 outlets in South Tangerang, Tangerang City, and West Jakarta, including Pondok Aren, Bintaro, Ciputat, Pamulang, Serpong, Ciledug, Karawaci, and Veteran.
 

Sources

• Express Laundry service page, Getwash Laundry (English)
• Laundry Express service page, Getwash Laundry (Indonesian)
• Laundry Kiloan service page, Getwash Laundry
• Getwash Laundry FAQ (turnaround, items left in pockets, payment)
• Notice of Pickup & Delivery Rate Adjustment No. GW/SURAT/VI/2026/001 (10 June 2026), PT Getwash Professional Solutions