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At Getwash Laundry, we don’t just clean clothes — we treat each piece with precision and expertise.
Our exclusive 7-Stage Garment Care System reflects the professional standard we uphold to maintain the quality and longevity of your garments:
By combining cutting-edge cleaning technology, advanced equipment, and highly skilled professionals, Getwash Laundry is your trusted solution for fast, safe, and reliable laundry services near you. We are committed to delivering high-quality garment care at prices accessible to everyone.
Getwash Laundry is your nearest and most complete laundry solution, perfect for those who value high-quality service. We provide professional laundry care with top-tier standards.
Meticulous care for a flawless finish.
Professional cleaning, maximum results!
Fabric experts, garment care specialists.
Premium care at a friendly price.
Eco-friendly and safe for everyone.
Save time, water, and electricity with every load.
Check your laundry status anytime, anywhere.
Got an issue? We’re here to help until it’s resolved.
Getwash Laundry was founded in 2023 with a clear and powerful mission:
to provide professional, efficient, and affordable laundry services for all your cleaning needs.
We are more than just a laundry service — we are your One-Stop Cleaning Solution for hassle-free, high-quality results.
Our curated services are designed with the highest standards, including:
We believe that cleanliness should never be complicated — which is why we continuously innovate through an easy-to-use online ordering system, real-time tracking, and seamless digital payments.
In a short span of time, thousands have chosen Getwash Laundry because they understand one thing:
“Everything entrusted to us is not only cleaned — it’s cared for with heart.”
| Quarter | Milestone |
|---|---|
| Q4 2023 | Official Launch |
| Q1 2024 | System Development & Garment Care Standards |
Q2... Bisnis Mereka, Laundry-nya di Getwash! Pelanggan Kami                About Getwash Laundry: Profile, Vision, Services, Standards, and Our Commitments By the Getwash Laundry Team | Updated 17 October 2026 | Reading time ±25 minutes
That question matters even more to customers whose clothes are of high value and whose privacy must be protected. That is why Getwash is trusted as a laundry of choice for high-profile clients, from officials and public figures to business people and celebrities, who entrust us with high-end branded clothing and accessories. We wrote this page to answer that second question. You will read who we are, how our journey unfolded, how your clothes are handled, which services and products we offer, what we commit to on the environment and for families, and who already trusts us. If you are looking for a nearest laundry or laundry near me with a clear track record, the sections below are written to help you judge for yourself.
1. Who Getwash Laundry Is and What We Believe 2. Our Journey: From Pondok Aren to Greater Jakarta and Bali 3. How We Work: 7 Care Stages and the Technology Behind Them 4. Getwash Services and Products 5. Sustainability, Safety, and Our Commitments to Customers 6. Clients, Partners, Customer Experience, and How to Reach Us 7. FAQ: Questions About Getwash Laundry
Who Getwash Laundry Is and What We Believe
Getwash Laundry is a garment and household care brand operated by PT Getwash Professional Solutions. We call ourselves a one-stop cleaning solution: everyday clothes, formal wear, shoes, bags, baby items, bedcovers, carpets, and linen and uniforms for businesses can all be entrusted to the same place. Our head office and main outlet are at Jl. Ceger Raya No.42, Jurang Mangu Barat, Pondok Aren, South Tangerang. From there Getwash has grown to serve South Tangerang, Tangerang City, Jakarta, and Bali. We are led by Rosmawati (CEO and Co-Founder), with operations, courier, technician, and customer service teams working in the field every day.
Vision: a laundry that is trusted and complete
Our vision is to become Indonesia's most trusted and most complete laundry service provider, known for innovation, reliability, and customer-first values. We put "trusted" before "complete" on purpose. A complete service means nothing if customers aren't confident their clothes are safe.
Mission: four promises you can check
Getwash Laundry vision and mission
These missions are not slogans. Each can be checked: is there a clear work procedure, can orders be tracked, are the materials named, and is there a place to raise a complaint. The next sections answer each in turn.
The laundry of choice for high-profile clients
Some of our customers are officials and their families, public figures, business people, and celebrities. They choose Getwash not just for location but for three things: care with branded items, protected discretion, and consistent results. To them, a designer gown, a branded bag, or a bespoke suit is not just clothing but an investment and an identity. To protect privacy, we never name our customers. That is part of how we work: what we highlight is the standard of the work, not who wears the result. For new customers, the same standard applies: your clothes get the same level of care we give our most demanding customers.
Premium in a way you can check
"Premium" is an easy word to use and an easy word to abuse. So we tie it to things you can check yourself, not to claims.
Principles that guide our work
“Our team always checks all pockets before the washing process begins.” — Getwash Laundry, FAQ on items left in pockets
Our Journey: From Pondok Aren to Greater Jakarta and Bali
Getwash began from a simple conviction: people deserve laundry that is tidy, clear, and affordable without costing them time. From Pondok Aren, that journey has grown step by step.
Milestones in the Getwash Laundry journey
Milestones that mark the journey
From a customer's point of view, that order means something simple. Standards were built first, and convenience followed: pickup and delivery, online booking, and subscriptions. We chose that order because convenience without standards only speeds up mistakes.
What makes professional laundry different from washing it yourself or an ordinary laundry
It's a fair question. A household machine can clean everyday clothes, and many simple laundries serve customers well. What sets professional laundry apart lies in three things that are rarely visible: the ability to choose the right method for each fabric, the ability to treat stains with specialised agents, and the ability to stay consistent across every order, not only the ones that happen to go smoothly. Consistency is the key word. One good result is easy. Ten in a row, at different outlets, by different people, takes a system. That is why we write down our work stages, record the condition of garments, and give every order a number.
Three things we ask of every team member
They sound simple, but they are the hardest to maintain when orders pile up. That is why we train our team not only on machines and materials but also on how to communicate with customers.
Who Getwash is designed for
Getwash serves three groups whose needs differ but who demand the same thing: care and clarity.
For household customers, what matters most is ease and a sense of safety: order from the phone, follow the status, and trust that clothes are handled according to their fabric. For business customers, what matters most is reliability and reporting: schedules kept, quantities recorded, and clear communication when something changes. Those two needs push us to keep the same strong system on both sides.
Lessons from this journey
Each stage of growth taught us something. From early customers we learned that clarity is valued more than discounts: people are calmer when they know when laundry returns and what it costs. From business orders we learned that a schedule kept is worth more than a beautiful promise. From valuable items, such as bespoke suits and luxury bags, we learned that documentation and spot testing aren't formalities but protection for the customer and for us. Other lessons come from mistakes. No laundry is entirely free of error. What we hold to is how we handle them: acknowledge, trace the cause, fix it, and update the procedure so it doesn't repeat.
Where we are heading
We keep developing our services step by step. Some directions we are working on are real-time courier tracking, care recommendations by season and weather, integration of digital wallets and loyalty programmes, and training for MSME operators and outlet owners. We also open the door to partnerships for those who wish to join. We call these plans, not completed claims, because we prefer to report what is running over what is only hoped for.
How We Work: 7 Care Stages and the Technology Behind Them
If there is one part we'd ask you to read carefully, it is this one. The result of a laundry is decided by things not visible on a price tag: how carefully a garment is inspected, how stains are handled, and how neat the finishing is.
Seven stages of Garment Care
The seven stages of Getwash Garment Care
In the field, those seven stages are broken down further into a more detailed workflow: courier collection, inspection, documentation, spotting, washing, drying, pressing, hand finishing, detailing, packaging, and delivery. You don't need to memorise it. What matters: no garment goes straight into a machine without being checked first.
What we check during inspection
Recording the inspection isn't bureaucracy. It ensures you and the team both know the condition of the garment when received. If a question comes up afterwards, the answer starts from the record, not from memory.
Why the result is decided before the machine is switched on
Many people assume laundry quality is determined by the machine. In our experience it is determined before the machine is switched on: by the choice of method, the treatment of stains, and the separation of garments. The best machine will give a poor result if given the wrong method. Conversely, a simple machine can produce a good result when the decision is right. That is why our biggest investment isn't only in equipment, but in the people who make those decisions and in the procedures that help them stay consistent.
One order from the customer's point of view
To make it concrete, here is the journey of a regular kiloan laundry order.
This picture is not a promised time for every order but an illustration of the flow for a service with an estimate of around 4 working days. For express, the order is the same but tighter. For dry cleaning and wet cleaning, inspection and finishing take longer, so the estimate is 5–7 working days.
What you can see through tracking
The tracking page lets you enter your order number and see its status at any time. The function is simple but important: it reduces the need to call and ask "where is it now," and gives you certainty without waiting for news. Payment can also be made through available channels, including cash, bank transfer, e-wallet (GoPay, OVO, DANA, LinkAja), and credit and debit cards.
Eight reasons customers choose Getwash
Eight advantages of Getwash Laundry
Technology that helps the work
For us, technology is a tool, not a goal. We use online and WhatsApp ordering, centralised order records, and status tracking so customers don't have to guess. Industrial-standard dryers and modern washing machines that save energy help results stay consistent. On the hygiene side, we apply high-heat sterilisation, UVC treatment, and anti-bacterial rinsing in selected services. Behind all of it is something technology can't replace: human judgement. Deciding whether a linen blouse is safe to wet clean, or whether a certain stain should be treated before washing, still takes trained eyes and hands.
How we handle stains
Stains are the biggest test of a laundry. Getwash is an official distributor of SEITZ spotting agents from Germany and A.L. Wilson from the United States, and we use the same agents in our own work. That means we don't only sell them, we use them every day. For particular stains, ink stain removal, rust stain removal, and colour bleed removal are available. We are also honest about the limits. There is no 100% guarantee for every stain. On our additional stain removal services, fresh stains generally have about a 70–90% chance of coming out, while old stains about 25–60%, depending on stain type and fabric. The sooner a stain is treated, the better the result.
From order to garments returned
Our pickup and delivery has been charged by zone since 20 June 2026: Zone 1 (0–3 km) Rp8,000, Zone 2 (3–7 km) Rp15,000, and Zone 3 (over 7 km) Rp22,000 per trip from the nearest outlet. A complete order means two trips. Dropping off and collecting at an outlet yourself carries no zone fee.
Getwash Services and Products
Because we want to be a one-stop place, the list of services is fairly long. Here is a short map so you can quickly find what you need.
The Getwash Laundry service map
Everyday laundry and clothing
Shoes, bags, and valuables
Home and outdoor
Business and institutions
For hotels, clinics, restaurants, fitness centres, schools, and companies, B2B laundry is available, with regular schedules, a consistent standard, and clear reporting.
High-end brands we handle
High-end brands Getwash can handle Getwash is accustomed to handling branded items, from designer bags to luxury shoes and premium suitcases. The Maison de Bag service cares for luxury bags, including brands such as Hermès, Prada, Louis Vuitton, and Gucci. Signature Shoe Care handles luxury women's shoes such as Christian Louboutin, Chanel, Jimmy Choo, and Prada. For suitcases, care is available for premium brands such as Rimowa, Samsonite, and Tumi. We name those brands as examples of capability, not as a statement of partnership with them. Every item still goes through inspection, spot testing, and an explanation of risk before work begins.
Products: professional spotting agents
Besides services, Getwash sells professional spotting agents for other laundries and dry cleaners. The SEITZ line includes Quickol, Blutol, Ferrol, Colorsol, Purasol, and Lacol, each for a different type of stain. See the full catalogue on the products page. These agents are intended for professional use and need to be handled correctly. That is why we supply them together with the knowledge of how to use them, not merely as products.
Why no single method suits every garment
Fibres behave differently towards water, heat, and solvent. Everyday cotton generally tolerates water and moderate heat. Linen and viscose are more sensitive. Silk and wool have rules of their own. Structured garments such as suits need treatment that protects their shape. That is why we offer several methods, from kiloan washing and wet cleaning to dry cleaning, and recommend the one that suits each garment. Forcing one method on everything may be simpler for a laundry, but it isn't better for your clothes.
Services for special needs
Besides daily services, some needs call for specific expertise, and that is where a laundry's ability is truly tested.
Each special service has its own page with detailed prices, process, and FAQ. If you aren't sure which fits, send a photo of your item to Customer Service and we will advise.
Turnaround times to know
Estimates can vary depending on volume and type of laundry. For very tight deadlines, confirm with Customer Service first. We would rather give a realistic estimate than a fast promise that isn't kept.
Three examples of service combinations
A family with school-age children
Kiloan laundry for weekly everyday clothes, wet cleaning for uniforms and delicates, and shoe cleaning before the new semester. One schedule, one tracking system.
A professional who travels often
Express laundry for a shirt needed tomorrow, dry cleaning for suits, and suitcase cleaning after a long trip.
A small business owner
B2B laundry for linen and uniforms on a regular schedule, plus express for last-minute needs.
How to choose the right service
Those questions help almost every customer find the right service within minutes. And if you are still unsure, our team would rather you ask than guess.
Sustainability, Safety, and Our Commitments to Customers
Commitment to the environment
The laundry business uses water, electricity, and chemicals in large amounts, so environmental responsibility is not optional. The practices already running are the use of biodegradable detergent, water-saving systems, non-toxic solvents, and modern energy-efficient machines.
Getwash sustainability commitments: in place and planned We also have plans that go further: reducing single-use plastic and replacing it with reusable cloth bags, treating and recycling wastewater with a 75% water-recycling target, and installing solar panels at the warehouse. We mark these as plans. We will report progress when it is running, not before.
Safe for families
Clothes washed at Getwash are often worn by children and babies. That is why the detergent we use is chosen to be free from chemical residue and safe for sensitive skin. For baby clothes, a dedicated service is available with separated machines and detergent. If a family member has a particular skin condition, tell us before ordering so handling can be adjusted.
Price transparency
We show price lists on service pages, and extra costs such as pickup and delivery or special stain handling are communicated before work begins. We don't deliberately add hidden fees at the end. If information differs between pages, Customer Service will confirm the latest figures when you order.
How we treat price
A fair price is not the cheapest price but one that matches the work and is explained openly. That is why every service page carries a price list, and we say what is included and what is not. Where a cost depends on circumstances, such as zone-based pickup or special stain treatment, we say so before work begins. We are also aware that information on some pages can lag behind recent changes, especially when rates or policies are updated. For that reason, confirmation from Customer Service when ordering is always the final reference. We would rather you ask first than be surprised later.
Looking after your personal belongings
Clothes often carry personal items: money, cards, keys, or keepsakes. The pocket check is part of our procedure, and items found are kept safely and returned at delivery. Even so, the best habit is still to check your own pockets and remove accessories before handing over garments. For high-value items such as luxury bags and bespoke suits, we document their condition from the start so there is no doubt later.
If something isn't as expected
No service is perfect every time. That is why we provide a clear route: contact Customer Service with your order number and a photo, and results that fall short can be put forward for rewash under our policy. The sooner you tell us, the easier it is to trace the cause.
Communication we strive for
Much customer dissatisfaction is not about a poor result but about poor communication. So we try to keep several habits: confirming costs before work, telling you about risks on particular garments, giving realistic estimates, and contacting you if anything changes. These habits are simple, yet they often make the difference between a customer who returns and one who doesn't. If you have had an unpleasant experience with any laundry, we understand your caution. The best way to build trust is to start with a small order, watch the process, and judge for yourself. We would rather customers decide from experience than from promises.
Empowering our team and community
Behind every order are people: couriers, machine operators, technicians, and customer service staff. We are committed to training them and to looking after their welfare, because the quality of results depends greatly on those who produce it. We also open vacancies for couriers, machine operators, customer service, and supervisors, and room for partnerships for prospective outlet owners with training and operational support.
What we do not promise
We wrote that list deliberately. A service honest about its limits is usually more trustworthy than one that promises everything.
How to judge a laundry, including us
We want you to judge Getwash by the same criteria you would use for any laundry. Here are the questions we suggest:
If a laundry can answer those seven questions plainly, your clothes are most likely in the right hands. We try to answer them plainly through this page, our service pages, and our FAQ.
Clients, Partners, Customer Experience, and How to Reach Us
Trusted by professionals, business owners, and public figures
Beyond families and business clients, Getwash is trusted by professionals, business owners, and public figures who own high-value garments and belongings, keep demanding schedules, and expect a great deal in precision and discretion. Customers like this seldom ask about price first. They ask whether their clothes will be handled properly and whether their affairs will be kept private. We answer with the same working habits we apply to every customer, applied more strictly to valuable items:
That last policy is not a shortcoming. For customers who protect their privacy, it is precisely the reason to feel at ease. We keep that trust in the simplest way: by working carefully and keeping quiet.
Trusted by clients and partners
Clients and partners listed on our page Getwash serves a wide range of clients and partners, from hotels and accommodation, hospitals, and companies to schools, communities, and events. Some names listed on our page are Sea Pearl (Scuba Pro), PT Quantum Tera Network, Airbnb, Rumah Sakit Budi Kemuliaan, Padma Semarang, SM Tower Berau, Kemala Taruna Bhayangkara, Cisco, ACS, Hariom's, Getyourtix, Danpaspampres 2023, and SMA Taruna Nusantara. We also handled laundry needs at the Danpaspampres Shooting Championship 2023. For businesses, trust is built from things that are dull but essential: schedules kept, quantities recorded, and clear reporting. Those are the habits we bring to business clients through our B2B laundry service.
Why partnerships matter for quality
No laundry can master every field alone. Our partnership with Hariom's Tailor gives us an understanding of how bespoke suits are constructed. Our partnership with SEITZ and A.L. Wilson gives us access to professional spotting agents and the knowledge to use them. Relationships with business clients give us discipline in scheduling and reporting. It all comes down to one thing: your clothes are handled with broader knowledge than we could hold on our own.
What customers say
Joining Getwash
We are open to people who want to join. Vacancies are available for couriers, machine operators, customer service, and supervisors. For business owners interested in partnering, there is room for partnership with training, operational support, and brand strengthening. We also see the chance to work with MSME operators and local outlet owners through training and structured partnership schemes. Contact us through the form on our website to start a conversation.
Why we wrote this page at such length
Many "about us" pages contain only slogans. We chose to write at length because customers who hand over their clothes deserve to know what happens behind the scenes. If you've read this far, you now know who we are, how we work, what we offer, what we don't promise, and how to reach us. In our view, that is the most honest kind of greeting.
Discretion and customer privacy
For high-profile customers, privacy matters as much as the result. That is why we keep customer identity and data confidential, limit access to order information to the team members who need it, and never use customer names for promotion. If you need special handling, such as pickup at a particular time or delivery straight to a particular address, tell Customer Service from the start.
Finding the nearest outlet
We have 18 outlets. If you are looking for a nearest laundry or laundry near me, simply open the outlets page or contact Customer Service and mention your area. Pickup and delivery is available for customers in Pondok Aren, Bintaro, Ciputat, Ciledug, Serpong, Karawaci, Pamulang, and Veteran.
Address, opening hours, and contact
Jl. Ceger Raya No.42, Jurang Mangu Barat, Kec. Pd. Aren, Kota Tangerang Selatan, Banten 15222 Opening hours: Monday–Friday 9:00 AM–8:00 PM WIB, Saturday–Sunday 9:00 AM–5:00 PM WIB.
Order now and follow us
Want to know whether your garment suits a particular service? Contact us on WhatsApp. You Leave it, We Clean it!
FAQ: Questions About Getwash Laundry
What is Getwash Laundry?
Getwash Laundry is a professional laundry and dry cleaning service from PT Getwash Professional Solutions, based in Pondok Aren, South Tangerang, offering one-stop care for clothes, shoes, bags, baby items, bedcovers, and business needs.
Where is Getwash Laundry located?
The head office and main outlet are at Jl. Ceger Raya No.42, Jurang Mangu Barat, Pondok Aren, South Tangerang 15222. Getwash has 18 outlets in South Tangerang, Tangerang City, and West Jakarta, and serves Bali.
When was Getwash founded?
Getwash was founded and officially launched in 2023, then grew with systems and garment care standards, pickup and delivery, online booking, and a subscription feature.
Does Getwash serve high-profile customers and branded items?
Yes. Getwash is trusted as a laundry of choice for high-profile clients, including officials, public figures, business people, and celebrities, and is accustomed to handling high-end branded clothes, bags, shoes, and suitcases with careful inspection and documentation.
How does Getwash protect customer privacy?
We keep customer identity and data confidential, never name customers in promotion, and limit access to order information to the team members who need it.
Who leads Getwash?
Getwash is led by Rosmawati as CEO
What is Getwash Laundry's vision?
To become Indonesia's most trusted and most complete laundry service provider, known for innovation, reliability, and customer-first values.
What are Getwash's 7 care stages?
Inspection, stain removal, cleaning, hand finishing, minor repair, detailing, and packaging.
What services are available?
Kiloan laundry, express laundry, dry cleaning, wet cleaning, baby laundry, shoes, bags, Maison de Bag, bedcovers, bolsters, pillows, curtains, carpets, suitcases, helmets, toys, strollers, mountain gear, stain removal, and B2B laundry.
Does Getwash offer pickup and delivery?
Yes. Since 20 June 2026, pickup and delivery is charged by zone: Rp8,000 (0–3 km), Rp15,000 (3–7 km), and Rp22,000 (over 7 km) per trip. A complete order means two trips. Dropping off yourself at an outlet carries no zone fee.
How do I order?
Through the booking form at getwashlaundry.id/id/pesan, WhatsApp 0812-6610-0500, or Getwash social media.
How do I track my order?
Open getwashlaundry.id/id/lacak and enter your order number.
What are Getwash's opening hours?
Monday–Friday 9:00 AM–8:00 PM WIB and Saturday–Sunday 9:00 AM–5:00 PM WIB.
Is Getwash detergent safe for sensitive skin and babies?
Yes. We use a special detergent free from chemical residue and safe for sensitive skin. A dedicated service is available for baby clothes.
Is Getwash environmentally friendly?
Getwash uses biodegradable detergent, water-saving systems, and energy-efficient machines. Other plans such as water recycling and solar panels are still at the planning stage.
What are SEITZ and A.L. Wilson?
Professional spotting agent brands from Germany (SEITZ) and the United States (A.L. Wilson). Getwash is their official distributor and uses them in its own work.
Does Getwash sell stain removal products?
Yes. The SEITZ line, such as Quickol, Blutol, Ferrol, Colorsol, Purasol, and Lacol, is available on the products page, intended for professional use.
Does Getwash serve high-profile customers and keep their information confidential?
Yes. Getwash is trusted by professionals, business owners, and public figures. We document the condition of items, spot test in a hidden area for valuables, store personal items safely, and do not announce customers' identities without their written permission.
Does Getwash serve businesses and institutions?
Yes, through B2B laundry for hotels, clinics, restaurants, fitness centres, schools, and companies.
Who are Getwash's clients and partners?
They include Sea Pearl (Scuba Pro), PT Quantum Tera Network, Airbnb, Rumah Sakit Budi Kemuliaan, Padma Semarang, SM Tower Berau, Kemala Taruna Bhayangkara, Cisco, ACS, Hariom's, Getyourtix, Danpaspampres 2023, and SMA Taruna Nusantara.
What is the policy if I'm not satisfied with the result?
Contact Customer Service with your order number and a photo. Results that fall short can be put forward for rewash under Getwash policy.
Are all stains guaranteed to come out?
No. Fresh stains generally have about a 70–90% chance of coming out on our additional stain removal services, while old stains about 25–60%, depending on stain type and fabric.
What if something is left in a pocket?
Our team checks all pockets before washing. Items found are stored safely and returned at delivery.
How do I pay?
Cash, bank transfer, e-wallet (GoPay, OVO, DANA, LinkAja), or credit and debit card.
Does Getwash have vacancies or partnerships?
Getwash opens vacancies for couriers, machine operators, customer service, and supervisors, and room for partnerships for prospective outlet owners. Contact us through the form on the website.
How do I know which service suits my garment?
Read the care label then send a photo of the label and garment to Customer Service via WhatsApp. Our team will recommend the safest method.
Where is the nearest Getwash outlet?
See the outlets page at getwashlaundry.id/en/outlets or contact Customer Service and mention your area. |
